If things are not working correctly in a web browser we may ask you to clear the browser cache as a first step to try, or we may advise you to clear it on a regular basis if you are a Carreg user.
If you use Chrome, follow the instructions in the link below:
Clear cache & cookies - Computer - Google Account Help
If you use Edge, follow the instructions in the link below:
View and delete browser history in Microsoft Edge
We recommend you choose All time in the time range, and clear the cookies and cached images and files as a minimum, you can clear the other options if you want to.